See how many devices accessed the Product Guide

In our Web Analytics, go to the report: Visitors | Custom Variables | Device ID.

Please note that this report shows correct data only if you either use instore devices only or if excentos implements a instore-specific tracking logic.

Check if this were really your devices

if you want to make sure that the devices listed in excentos Analytics are really actively used devices from your domain/organization, you can do one of the following:

• go to the Vistor Log report and search for one visitor that contains one of the DeviceIDs you have identified in the report before
  • to make it easier finding that visitor within a large set of visitors, you can open the above  report in "row evolution" to see on which days the device was active and then select the corresponding time range / days only
• you can now analyze
  • the device type and operating system (e.g. hover over the "operating system" icon to get more information)
  • check if the "provider" is your provider (however this can not always be detected correctly)

Which amount of devices will be invoiced by excentos?

If you use the excentos Product Guides on instore devices, the amount invoiced depends on the number of devices you are actively using.

Unless defined differently in an individual contract, actively using an instore device is defined as every instore deviceID that has more than 10 visits per month as reported in the above excentos Analytics reports.

This allows you to use some devices for internal testing or demo purposes without actually paying for them.

If you feel that the number of devices you are using is lower than the one reported in our analytics system, please contact us so we can clarify.