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Introduction

If you are using the excentos Product Guides as an instore solution, you will be invoiced based on the number of instore sales devices used.

excentos uses ordinary web browser cookies on your device to identify unique sales devices and stores a DeviceID in the s cookie.

See how many devices accessed the Product Guide

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• go to the Vistor Log report and search for one visitor that contains one of the DeviceIDs you have identified in the report before
  • to make it easier finding that visitor within a large set of visitors, you can open the above  report in "row evolution" to see on which days the device was active and then select the corresponding time range / days only
• you can now analyze
  • the device type and operating system (e.g. hover over the "operating system" icon to get more information)
  • check if the "provider" is your provider (however this can not always be detected correctly)

If this information is not enough for you to verify that these devices are really your devices only, here are some further tips that might help:

• (depending on your device type): connect your mobile / tablet instore device to a PC and read out the cookie stored by excentos that contains the deviceID

Which amount of devices will be invoiced by excentos?

If you use the excentos Product Guides on instore devices, the amount invoiced depends on the number of devices you are actively using.

Unless defined differently in an individual contract, actively using an instore device is defined as every instore deviceID that has more than 10 visitors per month as reported in the above excentos Analytics reports.

This allows you to use some devices for internal testing or demo purposes without actually paying for themPlease refer to your contract / the pricing to identify how actively used is defined.

If you feel that the number of devices you are using is lower than the one reported in our the analytics system, please contact us so we can clarifyexcentos for review.