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The preselection configuration serves to set and highlight Answer Option answer option recommendations depending on the given user inputs. That means, you can configure which Answer Options answer options are the most suitable based on the already answered Questions questions during the whole advising process. This should support the user to find the most matching answers and thus also the best fitting products.
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With an enabled initial preselection an Answer Option answer option is selected before the Product Guide starts. This means that you do not have to pick the option when their Question question becomes visible.
This feature can be used when a Question question has an Answer Option answer option which users click most often. This enhances the click flow and shortens the time to complete the advising process to get to the recommended results.
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The initial preselection can be overwritten by any other Answer Option answer option selection on the corresponding Question question by the user. That means that Thus, this state is always changeable. |
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The initial preselection is also overwritten by a conditional selection if a fulfilled condition selects a different Answer Option answer option of the corresponding Questionquestion. In the worst case, this can lead to the initial selection never being displayed as selected in the Product Guide. |
Numeric Preselection
For numeric questions, there are not answer options per value which can be preselected. Instead, you can enter a numeric value (for range two values) in the input field.
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The A conditional selection describes a set of condition rules which have to be fulfilled to highlight and/or select a target Answer Optionanswer option. These deductions can be used to guideline the user and shortens the time to complete the advising process.
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How does it work?
You can decide for each Question question (target Questionquestion) under which circumstances it will be selected/highlighted. That means, you can define a set of source Questionsquestions (excluding the target Questionquestion) which have to be answered with specific answers to recommend an Answer Optionanswer option of the target Questionquestion.
All source Questions questions can be connected with a logical AND (all conditions have to be fulfilled) or with an OR operator (at least one has to be fulfilled) or with a combination of both using nested subgroups. These combinations allow you to define multiple choice branches when a target option should be selected/highlighted. For more information about the settings of a single condition, please read the next sections below.
Set Conditions
If no All preselection conditions are defined the caption of the button is "Add Conditions ...". If there are already some the caption text is "Edit Conditions ...".
Either way, clicking the button opens a modal window in which you can add, edit and delete the option's selection conditions.
If you click on the "Add Condition" button a new empty condition line appears (see image above). It contains the following elements.
Question selection
Within this combobox you can select any available Question from the Concept Board.
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A Question is available if its selection does not create a circular dependency. This can happen if one of the source Questions contains the current target Question as its source Question. In this case, a selection of one answer in the source Question in the Product Guide can lead to another Answer selection of the same Question. These successive actions happen instantly to that a user selection is directly overwritten by another selection. That is why these Questions are not available. Circular dependency schema: Described in words: Question A is defined as a source condition in Question B. Question B is also a source of Question C. Now, if you want to select Question A as a source condition in Question C, it is not possible because it would close the circle of dependencies. |
Operator selection
After a Question was selected, it is possible to choose a mathematical operator. Depending on the Questions' answer option type, different operators are displayed.
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one of...
all of...
is answered...
not one of...
not all of...
is not answered...
less than...
less than equal...
greater than...
greater than equal...
between...
not between...
equal...
not equal...
within a dedicated rule building modal window. This rule builder is used by different properties within the Workbench. That is why the description of the condition selections can be found in the view Rule Builder Modal Window.
Numeric Conditional Selection
As for the numeric preselection, the conditional selection also works a bit differently. Here, if you click on "Edit Conditions..." a modal windows pops up in which you have to define the numeric selection and its conditions. You can define as many numeric values as you wish.
Note: The order of the value matters. The first value has the highest priority and each value below has a decreasing priority. This mechanism is necessary to prevent the selection of multiple numeric values at the same time. This can happen if multiple conditions from different numeric values trigger at the same time. Then, the value with the higher priority is selected.
To reorder the values, you have to click an "Reorder". Then, up and down arrows appear for each value. Clicking these arrows change the position of the value ( == one position up,
== one position down).
Answer Option selection
The Answer option selection is enabled after selecting a Question. Depending on the Questions' answer option type you can either select an existing Answer Option from a combobox (for default, ordered and boolean) or enter a numeric value (for continuous numeric).
Subgroup creation
Clicking the button with the caption "+( )" creates a group around the corresponding condition row. With the new subgroup a new logical operator selection is add too. That allows you to change the logical operator with this group to create more complex condition trees.
Within this group to can add further conditions and create more nested subgroups. You can also remove the group again. Note that removing the group also removes all underlying conditions as well.
Condition deletion
The button with the trash can icon removes the corresponding condition from the rule set. This action cannot be reverted.
Selection Design
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With the aid of the selection design settings you can decide determine the client appearance of the conditional selection results. The settings always applies to the whole Questionquestion. So you cannot only highlight one specific Answer Option answer option and only select the others within one Questionquestion.
Highlighting
The target Answer Option answer option is marked with a suggestion symbol which serves as a tip for the user. The Answer Option answer option is not selected.
Automatic Selection
The target Answer Option answer option is automatically selected if its conditions are fulfilled.
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An automatic selection without highlighting is currently not available. It will be added in a later iteration. |
Troubleshooting
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Multiple selections in a single selectable question
A single selectable question can only handle one answer at once. That causes issues if multiple conditions of different answer options of the same question are fulfilled simultaneously. In that case no answer option is set.
Why I cannot see a question in the condition question selection?
Probably because this question is not available due to a potential circular dependency. Read more in section Question selection.
Example
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will follow soon