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- CreatingQuestions and Answer Options and their content
- Mapping them to your product data and
- Configuring the recommendation behavior
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Click the following link to read more about Guided Selling and Product Guides: https://www.excentos.com/en/guided-selling-product-guides |
Table of Contents:
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All steps of building the Product Guide concept and connecting it to your product data are performed in the Concept Board View. It can be reached by clicking the linked Product Guide name within the Product Guide overview table (see Add a Product Guide).
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Creating successful Product Guides is about having a smart and structured advisor concept. That is why excentos has arranged all major conceptional steps of developing Product Guides in the Concept Board. We have designed the Workbench to provide you maximum support in freely editing and changing the advisor concept and connecting it with the product data. To provide you a good overview, all Stages, Questions and Answer Options are displayed clearly within the Concept Board. Their positions are easily changeable via drag and drop. Depending on your situation, you can create the full concept first, or start with the product data, or do both iteratively at the same time (see Start with Advisor Concept or Product Data?). See also our Product Guide Concept Manual for best practices and do's and don'ts when developing your Product Guides. |
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